美国 Charleston Gardens –园艺装饰与家居饰品精选品牌

机构概况

Charleston Gardens®是一家源自美国南卡罗来纳州查尔斯顿的园艺装饰与家居装饰品牌，1994年12月4日在查尔斯顿市中心 Queen Street61号开设了首家实体门店，命名灵感来自以花园景观闻名的同名城市。品牌定位是为消费者提供能够装点花园与居室的装饰品与家具，将花园的优雅氛围延伸至室内空间。Charleston Gardens®旗下产品涵盖鸟屋鸟食器鸟浴、壁挂喷泉、花园装饰摆件、植物造型摆件、墙饰壁饰、雕像雕塑、室内外家具、户外照明、花盆基座、户外地毯门垫、园艺工具配件、园丁礼品以及人造花艺等多个系列，是一个专注于”花园生活方式”产品的精选品牌。

创立历程与品牌传承

Charleston Gardens® 的发展轨迹跨越了整整三十年。1995年末品牌推出首期12页邮购目录，正式开启邮购业务；1998年4月官方网站上线，与实体店、邮购目录形成”门店+目录+电商”三线并行的销售格局。品牌创始人兼总裁 Leeda Marting长期主导产品方向，公司每年开发数百款独家产品，并与多位艺术家和手工艺人合作创作新品。2024年12月31日，Charleston Gardens®宣布正式结业，所有订单已处理完毕、退货已完成、遗留问题均已解决，三十年的园艺装饰零售旅程至此落幕，但品牌在美国园艺装饰领域留下的产品风格与设计理念仍具影响力。

产品线与品类组合

Charleston Gardens® 的产品体系围绕”花园与家居装饰”主题展开，共设置三十余个产品大类，覆盖户外与室内两大场景。户外类目包括鸟屋与鸟食器系列、壁挂式与落地式喷泉、花园装饰摆件、植物造型摆件（treillage 与 topiary）、户外招牌、户外雕像与雕塑、户外家具（餐厅、长椅、摇椅、小餐桌）、户外枕头、户外照明（烛台、火把）、花盆与基座、户外地毯与门垫，以及园艺工具与配件；室内类目涵盖室内家具、室内装饰抱枕、人造花艺、室内地毯、个性化礼品（刻字切板、定制商品）、园丁礼品、儿童礼品以及爱鸟者礼品等。畅销品类（Best Sellers）长期由 Armstrong 系列壁饰与人造兰花盆栽领衔，体现出品牌在金属工艺壁饰与人造花艺两个细分领域的代表性。

客户服务与购物体验

Charleston Gardens®重视客户服务体验与产品质量。品牌承诺消费者可在购买后30天内无理由退货，退货流程通过 FedEx预付退货运单（prepaid return label）完成，运费从退款金额中扣除；尺寸超大需特殊处理的商品可能产生额外费用，但个性化定制商品不支持退货。退款将在收到退货商品后尽快按原支付方式退回，一般五个工作日内到账。如出现运输损坏、商品瑕疵、错发或其他问题，顾客可通过 staff@charlestongardens.com 联系客服团队，品牌承诺尽快妥善解决。公司政策与品牌相关咨询则由创始人 Leeda Marting 通过 LeedaMarting@CharlestonGardens.com邮箱直接答复。

官网：https://www.charlestongardens.com

Company Overview

Charleston Gardens® is an American garden décor and home furnishings brand founded on December4,1994, at61 Queen Street in Charleston, South Carolina. The brand takes its name from the historic city, renowned for its beautiful gardens, and was established to provide decorative items and furnishings that bring the elegance of the garden into both outdoor and indoor spaces. Its curated product range spans birdhouses and feeders, wall fountains, garden accents, treillage and topiary, wall art, statuary and sculpture, indoor and outdoor furniture, outdoor lighting, planters and pedestals, outdoor rugs and doormats, faux floral décor, and gifts for gardeners, children, and bird lovers, positioning the brand as a comprehensive lifestyle destination for garden enthusiasts.

History and Brand Legacy

The brand’s trajectory spans three decades of continuous operation. In late1995 Charleston Gardens® launched its first12-page mail-order catalog, and in April1998 the official website went live, completing a three-channel model that combined the brick-and-mortar store, the print catalog, and e-commerce. Founder and President Leeda Marting steered product direction for the entire period, with the in-house team developing hundreds of exclusive products each year in collaboration with a group of artists and artisans. On December31,2024, Charleston Gardens® closed its doors after thirty years in business, with all orders fulfilled, returns processed, and outstanding matters resolved, marking the conclusion of an influential era in the U.S. garden décor retail sector.

Product Lines and Categories

The product catalog is organized around the “garden-to-home” lifestyle concept and comprises more than thirty collections spanning both outdoor and indoor settings. Outdoor collections include birdhouses, bird feeders, and birdbaths; wall and floor fountains; garden accents; treillage and topiary forms; outdoor signs; statuary and sculpture; outdoor furniture (dining, benches, rockers, bistro sets); outdoor pillows; candle holders and torches; planters and pedestals; outdoor rugs and doormats; and tools and accessories. Indoor collections feature indoor furniture, throw pillows, faux flowers and floral décor, interior rugs, personalized goods (such as monogrammed carving boards), gifts for gardeners, gifts for children, and gifts for bird lovers. The Best Sellers collection is consistently led by the Armstrong Wall Art line and faux orchid arrangements, reflecting the brand’s signature strength in metal wall art and faux florals.

Customer Service and Shopping Experience

Charleston Gardens® places strong emphasis on customer service and product quality. The brand offers a30-day return window for any selection, processed via a FedEx prepaid return label requested through returns@charlestongardens.com, with return shipping deducted from the refund; oversized items requiring special handling may incur an additional charge, and personalized items are final sale. Refunds are issued to the original payment method within approximately five business days of receipt. For damaged-in-transit, defective, wrong-item, or other issues, customers may reach the staff team at staff@charlestongardens.com for prompt resolution, while company policy and brand inquiries are handled directly by founder Leeda Marting via LeedaMarting@CharlestonGardens.com.